Summary: Members of a Microsoft Systems Management Server (SMS) 2003 collection are deleted. This symptom occurs if the following conditions are true:
The collection is based on a query.The SMS Collection Evaluator component receives an error when it tries to evaluate the collection members.The SMS Collection Evaluator component later repopulates the collection if the membership rule is successfully evaluated. If you have advertisements that run on a repeating schedule, the advertisements may run again on the clients after the scheduled time.
Entries that are similar to the following entries are logged in the Colleval.log file:[40001][1205][Microsoft][ODBC SQL Server Driver][SQL Server]Transaction (Process ID 54) was deadlocked on
lock | communication buffer resources with another process and has been chosen as the deadlock
victim. Rerun the transaction.
CCollectionSource_SQL::RefreshResults - could not execute SQL cmd QueryScript
Results refreshed for collection collectionID, 36089 entries changed.
Could not evaluate one of the rules for collection collectionID.The following events are logged in the Application log:Event ID: 2542
Description: SMS Collection Evaluator failed to update the query rule "MembershipRule" of collection "CollectionName" (CollectionID).Event ID: 2511
Description: SMS Collection Evaluator failed to update the membership of collection "CollectionID".Event ID: 2544
Description: SMS Collection Evaluator is updating the results for collection "CollectionID", there are 0 member changes. Event ID: 2543
Description: "SMS Collection Evaluator failed to evaluate some of the query rules for collection "CollectionName" (CollectionID)" In these events, CollectionName is the name of the collection, MembershipRule is the name of the collection's membership rule, and collectionID is the eight digit collection ID
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Manual Solutions
Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:885643 How To obtain the latest Systems Management Server 2003 service pack
Hotfix
information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is descrembed in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have SMS 2003 Service Pack 1 (SP1) to apply this hotfix.
Restart requirement
This hotfix stops the following services and then prompts you to perform a site reset:
SMS_SITE_COMPONENT_MANAGERSMS_EXECUTIVESMS_SQL_MONITORSMS Agent HostWindows Management InstrumentationHotfix replacement
information
This hotfix does not replace any other hotfixes.
File
information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Date Time Version Size File name
--------------------------------------------------------------
20-Oct-2004 04:35 2.50.3174.1132 262,144 Basesql.dll
20-Oct-2004 04:35 2.50.3174.1132 1,765,376 Basesvr.dll
The English SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Date Time Version Size File name
--------------------------------------------------------------
20-Oct-2004 09:35 2.50.3174.1132 262,144 Basesql.dll
20-Oct-2004 09:35 2.50.3174.1132 1,765,376 Basesvr.dll
The English SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Date Time Version Size File name
--------------------------------------------------------------
20-Oct-2004 09:35 2.50.3174.1132 262,144 Basesql.dll
20-Oct-2004 09:35 2.50.3174.1132 1,765,376 Basesvr.dll
Hotfix installation instructions
You must apply this hotfix to all SMS 2003 SP1 primary site servers in your hierarchy. To apply this hotfix, follow these steps:
Copy the Sms2003-sp1-kb886136-x86-enu.exe file to a folder on your primary site server.Run Sms2003-sp1-kb886136-x86-enu.exe on your primary site server.Click Next to start the Setup wizard.Click I Agree, and then click Next.Click Continue to let the Setup wizard stop the SMS services.Click Yes to let the Setup wizard reset the SMS site. If you click No, you must manually perform a site reset to make sure that the hotfix installation is completed. To manually perform a site reset, follow these steps:Click Start, point to All Programs, point to Systems Management Server, and then click SMS Setup.Warning Do not complete this step until you read this warning. By default, Remove SMS is selected. You must make sure that you click Modify or reset the current installation to perform a site reset. If you do not clear the Remove SMS option, the Setup program automatically removes your SMS installation.
Click Next two times, click Modify or reset the current installation, and then click Next. Click Next four times, and then click Finish.Click Yes to reset the site.
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